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Customer Support Resolution Agent
Build a customer support agent with MCP tools, an agentic loop, prerequisite gates, and escalation logic that handles multi-turn support conversations.
intermediateAgentic ArchitectureTool Design & MCPContext & Reliability
Progress0/6 steps (0%)
Objectives
- Implement an agentic loop with proper stop_reason handling
- Build MCP tools for customer lookup, ticket creation, and knowledge base search
- Add prerequisite gates (e.g., verify customer identity before accessing account)
- Implement escalation triggers for low-confidence or high-impact decisions